Internal Engagement


The Challenge

The European Division of this major public sector outsourcer was looking to engage their people in the design and delivery of better ways of working to create improved staff and customer satisfaction results and drive company productivity.

What was achieved

BiG co-designed an approach with the client to accelerate work and create real engagement and energy in the programme. This included a content acceleration week and a two day, 200 person event, in which workstream teams developed and refined prototypes, engaged new team members and became champions to spread the word. BiG then delivered a two day 400 person expo to inform a broader stakeholder group.

“The best event I have ever been to!”
Contract Leader, Serco

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